Realme says, ‘We do not collect any data on SMS, calls

Realme, a leading smartphone manufacturer, has been at the centre of controversy after being accused of collecting personal user data, including SMS, phone calls, and location information. However, the company has swiftly responded, asserting that it adheres to Android security mechanisms and does not violate any rules by collecting user data.

The allegations came to light when a Twitter user shared a screenshot of Realme’s “Enhanced Intelligent Services” feature, accusing the company of collecting sensitive user data without explicit consent. The tweet sparked concerns among users who questioned the default-enabled nature of the feature and its implications for user privacy.

The issue gained further attention when Rajeev Chandrasekhar, the Union Minister of Electronics and Technology in India, acknowledged the matter and assured it would be thoroughly investigated and tested. The minister’s response highlights the government’s commitment to addressing data privacy concerns and protecting user interests.

Realme swiftly released a statement to clarify the situation and provide transparency regarding its data collection practices. The company emphasised that the “Enhanced Intelligent Services” feature optimises device performance, specifically battery life and temperature. Realme categorically denied collecting data on SMS, phone calls, schedules, or other personal information.

According to Realme’s statement, all data processed within the “Enhanced Intelligent Services” feature is encrypted and stored within the user’s device, strictly complying with Android security mechanisms. They reassured users that the data is not shared or uploaded to the cloud and that privacy protection is paramount to the company. Realme highlighted that users can manually turn the feature on or off based on their preferences, ensuring greater control over their data. The company reiterated its commitment to complying with local laws and regulations.

To verify the allegations, Business Today conducted its investigation. It confirmed the presence of the “Enhanced Intelligent Services” setting in the Realme 11 Pro 5G, adding further weight to the ongoing discussions.

As the situation unfolds, it remains to be seen how Realme will address these accusations and whether any corrective measures will be implemented. The government’s involvement through the Ministry of Electronics and Technology reflects the proactive stance to ensure data privacy and uphold data protection standards.

It is important to note that the allegations made on Twitter require thorough verification and investigation. The authenticity of the claims should be carefully assessed. As data privacy becomes increasingly important in the digital age, user consent and stringent data protection practices are essential for maintaining trust between consumers and technology companies.

Source: Twitter – Rishi Bagree, Twitter – Rajeev Chandrasekhar, Twitter – Government of India, Ministry of Electronics and Information Technology

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